Support

What is SOP Hub?

SOP Hub is a mobile and web app that gives your team fast, reliable answers from your organization's approved policies and procedures — search, ask a question, or browse the full library, all grounded in the SOPs your organization has published.

Getting an account

SOP Hub accounts are created by your organization's administrator, not through self sign-up. If you need access, contact your administrator or the person who manages your organization's SOP Hub account and ask them to send you an invite.

If you received an invite email or app invite code and it isn't working, or you're locked out of an existing account, reach out using the contact route below rather than your administrator — we can help troubleshoot directly.

Common questions

I can't find a policy I know exists. Try the Ask tab and phrase it as a question — SOP Hub's search understands plain language, not just keywords. If it still can't find an answer, use the flag/feedback control on the response to let your administrator know.

The app won't sign in. Confirm you're using the invite code or credentials your administrator sent, and that your organization's account is still active. If the problem persists, contact us below.

I want to delete my account or data. Since accounts are managed by your organization's administrator, account and data deletion requests go through them, or you can contact us directly and we'll route it appropriately — see our Privacy Policy for details.

Contact us

For support with the app, your account, or anything else:
Aruon AI
hello@aruon.ai